At dreamjili, the privacy and security of every Filipino player is a commitment we take seriously. This Privacy Policy explains exactly what personal information we collect, how we use it, who we share it with, and what rights you have over your own data when using our platform in the Philippines.
This Privacy Policy applies to all players registered on dreamjili and covers every interaction you have with our platform — from account registration and deposits through to sports betting, promotions, and customer support. It has been written to be clear and easy to understand for Filipino players, without unnecessary legal jargon. By creating an account on dreamjili, you confirm that you have read and understood this policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not create an account or continue using the platform. We review and update this policy periodically to reflect changes in our operations, applicable Philippine regulations, or industry best practices, and the effective date at the top of this page will always indicate when the most recent revision was made. If a material change affects your rights, registered players will be notified through their account before the change takes effect.
When you register an account with dreamjili, we collect personal information that is necessary to verify your identity, process your transactions, and deliver the platform's services to you. This includes your full legal name, date of birth, residential address, email address, and a government-issued identification document such as a Philippine passport, driver's licence, or national ID. During the payment process, we collect financial information including your preferred payment method details and transaction history, which are necessary to process deposits and withdrawals securely and in compliance with anti-money laundering requirements. When you use the platform — whether on mobile or desktop — we may automatically collect technical data such as your device type, operating system, IP address, browser type, and session activity logs; this data helps us maintain platform security, detect fraudulent behaviour, and improve the overall user experience. If you contact our support team, we will retain records of your communications, including the content of your messages and any attachments you send, so that your queries can be handled accurately and your account history can be referenced in future interactions. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless you voluntarily provide such information in a support context and it is relevant to your query.
The personal data we collect is used primarily to operate and maintain your dreamjili account, process financial transactions, verify your identity as required by Philippine regulations, and deliver the sports betting and casino-style entertainment services you have registered to use. We use your data to assess eligibility for bonuses and promotional offers, to administer the Rewards programme, and to ensure that any voucher or promotional credit applied to your account is used in accordance with the relevant terms. Your account activity and session data are analysed to detect and prevent fraud, money laundering, underage gambling, and other forms of platform abuse — this is both a regulatory obligation and a measure that protects all players on the platform. We may use your contact information to send you account-related notifications, security alerts, and updates regarding changes to our terms or policies; where you have opted in, we may also send you promotional communications about new offers and features, and you can withdraw this consent at any time through your account settings. Aggregated and anonymised usage data — from which individual players cannot be identified — may be used for internal analytics, platform improvement, and business reporting purposes. We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on your account without a human review process being available to you.
dreamjili does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. We share your personal information only with trusted service providers and partners who are contractually required to handle it in a manner consistent with this Privacy Policy and applicable Philippine data protection law. These include payment processors and banking partners who facilitate deposits and withdrawals on your behalf, identity verification providers who assist us in meeting our KYC (Know Your Customer) obligations, and technology infrastructure providers who support the secure operation of the platform. In certain circumstances, we are legally required to disclose player data to regulatory authorities, law enforcement agencies, or financial intelligence units — for example, when responding to a lawful request related to anti-money laundering investigations or the enforcement of responsible gaming obligations. If dreamjili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of that transaction, and you will be notified in advance if such a transfer will materially affect how your data is handled. All third-party recipients of your data are subject to data processing agreements that require them to maintain appropriate security standards and to use your information only for the purposes for which it was shared.
The security of your personal data is a core operational priority at dreamjili, and we implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard transport layer security (TLS) protocols, ensuring that your login credentials, financial details, and personal information are protected in transit. Access to player account data within our organisation is restricted to personnel who require it to perform their job functions, and all staff with data access responsibilities receive regular training on data protection obligations and security best practices. We conduct periodic security assessments of our systems to identify and address potential vulnerabilities, and we maintain incident response procedures that would allow us to act swiftly in the event of a data breach and notify affected players and relevant authorities as required by Philippine law. Your account is protected by the password you create at registration — we strongly recommend using a unique, complex password and not sharing it with anyone — and additional account security features such as session management are available through your account dashboard. While we take every reasonable precaution to safeguard your data, no digital platform can guarantee absolute security, and you play an important role in protecting your account by keeping your login credentials confidential and reporting any suspicious activity to the support team immediately.
dreamjili retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine regulations, including anti-money laundering laws, tax reporting obligations, and responsible gaming record-keeping requirements. In practice, this means that account records — including your identity verification documents, transaction history, and communications with our support team — are typically retained for a minimum of five years following account closure, in line with standard regulatory expectations in the Philippine online gaming industry. Data that is collected for security and fraud prevention purposes, such as IP address logs and session activity records, is retained for a shorter period proportionate to the operational need and then securely deleted or anonymised. If you request the deletion of your personal data, we will assess that request in the context of our legal retention obligations and inform you which categories of data we are required to retain and for how long; data that is not subject to a retention obligation will be deleted promptly upon a valid request. Anonymised and aggregated data that cannot be used to identify you individually may be retained indefinitely for analytical and platform improvement purposes. Once the applicable retention period has expired, your personal data is securely destroyed in accordance with our data disposal procedures.
As a player on dreamjili and as a data subject under Philippine data protection law, you have a number of rights regarding the personal information we hold about you, and we are committed to facilitating the exercise of those rights in a straightforward and timely manner. You have the right to access a copy of the personal data we hold about you, and you may request this at any time by contacting our support team through your account dashboard — we will respond to verified access requests within a reasonable timeframe. You have the right to request the correction of inaccurate or incomplete personal data; if any of the details on your account are out of date or incorrect, you can update certain information directly through your account settings or by contacting support. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations as described in the section above. You have the right to object to or restrict the processing of your data in certain circumstances — for example, if you believe we are processing your data in a way that is not consistent with the purposes described in this policy. You also have the right to withdraw your consent to receive promotional communications at any time without affecting your account status or the lawfulness of any processing carried out before the withdrawal. If you have a concern about how dreamjili handles your personal data that has not been resolved through our support team, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.
dreamjili uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience on our platform for Filipino players accessing us via mobile or desktop browsers. Essential cookies are strictly necessary for the platform to operate — they enable features such as maintaining your logged-in session, remembering your preferences, and protecting against cross-site request forgery attacks — and these cannot be disabled without preventing access to core platform functionality. Performance and analytics cookies help us understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring, allowing us to continuously improve the user experience; this data is collected in an aggregated and anonymised form where possible. Where we use third-party services that place their own cookies — for example, payment processing integrations or platform security tools — those cookies are governed by the privacy policies of the respective third-party providers, and we encourage you to review those policies if you have concerns. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies; however, disabling essential cookies may impair your ability to use certain features of the platform. We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles about you outside the context of your dreamjili account.
Quick answers to what Filipino players most often ask about how dreamjili handles personal data.
dreamjili is built on trust — and that starts with treating your personal information with the care and respect it deserves. Explore the platform with confidence, knowing your privacy is protected every step of the way.